Welcome to the London Reception Academy. Based in the heart of London, we are confident that our years of expertise and experience will provide you with the skills, techniques and mindset to support you achieving your career objectives in the reception or customer service sector, whatever your background.
Whether you are just starting out or looking to enhance an existing career in reception or customer services, the LRA will guide you in building your confidence to deliver a polished, poised and professional service whilst on the phone or face to face.
There are a multitude of jobs which require some form of customer interaction so knowing how to cultivate these relationships is vitally important.
Every LRA trained professional will deliver so much more to a company than just being ‘someone who answers the phone!’ As an Executive Receptionist the skills you will gain are an asset adding true value to an employer as the face of their business.
Our mission is to create professionally trained receptionists who will promote excellence in attitude and grace under pressure. Our promise is to deliver a structured reception training course with interactive lessons in a relaxed and fun learning environment.
With over fifteen years experience, we hold the industry knowledge required to mentor individuals to become competent and qualified when based at front of house reception.
To become proficient in this field, we will teach you:
Equally, we will demonstrate how to use correct grammar and elocution and engage you with practical exercises to further develop your understanding of the role.
We will give you all the learning tools required and together with your positive mind-set and open attitude to learning you will successfully complete your reception training.
As live classes are currently suspended, please click below to sign up for our virtual training course.
“I was nervous before starting the training I guess due to fear of the unknown. I felt so relaxed and Sun was a competent trainer! It is evident that her years as an executive receptionist best places her to train others on what to expect. I have gained the confidence to speak with clarity over the phone and to conduct myself in a more corporate manner. I am confident to attend interviews and demonstrate my abilities as well as my improved techniques. I am currently at Uni and what I have learned has helped with my internship as I was able to show this training on my CV and secure work. Thank you!”
– Kiara Alles-Shah from London, United Kingdom
“A must-do training to improve confidence!”
“As someone who works in the corporate field, I was looking for an online receptionist training course for my staff. I stumbled across the LRA by chance and the training has been outstanding. The trainer was engaging and energetic. The course modules are beautifully crafted to ensure that anyone who works with customers is equipped with the skill set and confidence to look at things differently. The practical exercises covered aspects we had not thought of. A truly comprehensive training course which has enhanced our department. Many thanks!”
– Barshi Chetty from Johannesburg, South Africa
As much as we love seeing you in person, due to the coronavirus pandemic our live classes are sadly suspended indefinitely. We are pleased to confirm virtual classes have recommenced where you will still enjoy the same energy and excellence in training with our tutors from the comfort of your own home.