As a receptionist, first impressions are everything! What we deliver in terms of professionalism, confidence, security and information can make or break a client’s perception. 

There are many things we can do to create a stunning first impression starting with our appearance. Immaculately presented receptionists will naturally give an individual seeking their assistance the assurance to engage with them with confidence.

Another key element is building a quick rapport which must be created in the first few seconds of meeting someone. Our smile is our business card so perfecting this will lead to a great first impression.

A warm and engaging introduction is part of a receptionist’s armoury when dealing with people either face to face or over the phone, even before we start dealing with the enquiry! 

Ask people, who know you well, to be honest with you…

WHAT FIRST IMPRESSION DO YOU GIVE?

To learn more about how to be a Professional Receptionist through our academy training, click here.