On reception, first impressions are everything! What we deliver in terms of professionalism, confidence, security and information can
“A-ha!!” – My definitive light bulb moment
Years ago when I worked in recruitment, a client called most upset at a receptionist that was placed by our agency. They were not impressed by their lack of finesse, confidence and their ability to handle pressure situations.
Reaching a milestone and growing…
It is so wonderful to see how many new students have signed up for our online course. Thank you!
Are you at procrastination station…
…awaiting arrival to a deserving destination?
It all starts with self-belief!
The definition of Self-belief is the confidence in your own abilities or judgement.
Are you in love with your voice?
As reception and customer service trainers, we have seen, time and again, people struggle to fall in love with their own voice. We love hearing the different tones, styles, textures and accents that we have had the pleasure to meet and teach
Many congratulations to our first virtual class of 2021!
It was a pleasure to welcome Alayna, Monet, Daniel, Aleksandra, Beverley, Hannah, Ella and Madison on the Professional Receptionist Training course last weekend. These students were simply the best and we all had a great
2021 here we come…with refreshed reception training in London
It has been a mixed review to the start of 2021 as we’re very much in the grip of the pandemic. We have been busy adapting our live reception training courses to go online! It has been exciting adapting this as we have added